Résumé
PROFESSIONAL SUMMARY
Hard working and creative professional who is highly organized and able to meet tight deadlines. 5+ years of sales, business development, operations, and administrative experience. Currently pursuing my MBA with a concentration in Management at DePaul University’s Kellstadt Graduate School of Business. Interested in development and implementation of business process improvement to increase revenue and optimize workplace efficiency.
CORE COMPETENCIES
Sales, business development, project management, analytics, customer service, and direct marketing ● Strong writing, presentation, editing, and interpersonal skills ● Fluent in Spanish ● Proficient in CRM (Salesforce), Microsoft Office Suite and Adobe Creative Suite ● Multimedia/digital media production ● Social media and website strategy and content development
EDUCATION
Master of Business Administration - Management (in progress) ● DePaul University ● Chicago, IL ● 2019-present
B.A. in Broadcast and Electronic Communications ● Marquette University ● Milwaukee, WI ● 2012
PROFESSIONAL EXPERIENCE
Interim Healthcare ● Chicago, IL ● July 2016 – Present
Business Development Representative
Beacon Hill Staffing ● Chicago, IL ● April 2016 – July 2016
Administrative Assistant (Contract)
Redwood Logistics ● Chicago, IL ● January 2014 – April 2016
Customer Operations – Account Representative
University of Minnesota Twin Cities ● Saint Paul, MN ● October – December 2013
Social Media Manager ● Minnesota Aquatic Invasive Species Research Center
Time Warner Cable Sports Channel ● Milwaukee, WI ● July 2012 – May 2013
Production Assistant
Hard working and creative professional who is highly organized and able to meet tight deadlines. 5+ years of sales, business development, operations, and administrative experience. Currently pursuing my MBA with a concentration in Management at DePaul University’s Kellstadt Graduate School of Business. Interested in development and implementation of business process improvement to increase revenue and optimize workplace efficiency.
CORE COMPETENCIES
Sales, business development, project management, analytics, customer service, and direct marketing ● Strong writing, presentation, editing, and interpersonal skills ● Fluent in Spanish ● Proficient in CRM (Salesforce), Microsoft Office Suite and Adobe Creative Suite ● Multimedia/digital media production ● Social media and website strategy and content development
EDUCATION
Master of Business Administration - Management (in progress) ● DePaul University ● Chicago, IL ● 2019-present
B.A. in Broadcast and Electronic Communications ● Marquette University ● Milwaukee, WI ● 2012
PROFESSIONAL EXPERIENCE
Interim Healthcare ● Chicago, IL ● July 2016 – Present
Business Development Representative
- Establish and maintain preferred provider relationships with referral sources for home care patients and clients. Prepare and conduct presentations to prospective organizations/clients on behalf of Interim Healthcare.
- Brought in new accounts and helped to revitalize previously dormant business by way of prospecting and cold-calling.
- Created marketing materials and implemented account development strategies to sell to and secure growth in account market share with complex referral and payor organizations.
- Developed SOP to streamline client/referral intake process, resulting in a quicker sales turnaround with fewer mistakes made and greater efficiency.
- Grew business on assigned accounts by 29.7% (Q1-Q3 2017 vs 2016) and 24.3% year-over-year (2017 vs 2016).
- Work collaboratively with the patient, patient’s family, the acute care hospital or sub-acute facility, physician group or health plan staff to facilitate a safe and effective transition to home care. Ensure strict adherence to all CMS, commercial insurance, and HIPAA mandated regulations.
Beacon Hill Staffing ● Chicago, IL ● April 2016 – July 2016
Administrative Assistant (Contract)
- Provided direct administrative support to Assistant Manager, General Manager, and Chief Engineer at a Fortune 500 commercial real estate and investment management company.
- Processed invoices for payment, managed and tracked all payables.
- Updated certificates of insurance, reviewed leasing agreements, executed work orders and contracts.
- Managed daily activity log and coordinated detailed schedule for ongoing construction projects, deliveries, and other building events.
Redwood Logistics ● Chicago, IL ● January 2014 – April 2016
Customer Operations – Account Representative
- Oversaw and managed daily operations for customer accounts, including but not limited to KraftHeinz, PepsiCo, Quaker Oats, Ferrara Candy, Urban Outfitters, Brooks Brothers, Walgreens, and Berry Plastics.
- Managed operations for company’s largest temperature-controlled account, resulting in $1 million in revenue in 2015.
- Assisted sales teams in Chicago, Dallas, and Detroit in communicating time-critical information to clients and provided them with consistently excellent customer service and cost-effective solutions.
- Analyzed market reports and seasonal transportation trends and provided freight quotes and other relevant information to customers based on these trends.
- Collaborated with senior management and led projects to streamline procedures and increase workplace efficiency.
University of Minnesota Twin Cities ● Saint Paul, MN ● October – December 2013
Social Media Manager ● Minnesota Aquatic Invasive Species Research Center
- Formulated detailed communications plan to increase public interest and generate awareness about the threat of invasive species through social media, a website, and e-newsletters.
- Created Facebook page and posted new content frequently; increased followers by 500 percent.
- Took photos and captured video of center activities for website and social media.
- Created photo albums, shot and edited video segments, and designed logos and other center branding.
- Wrote press releases and recaps of current events and ongoing projects. Helped assist in grant writing.
Time Warner Cable Sports Channel ● Milwaukee, WI ● July 2012 – May 2013
Production Assistant
- Organized and assisted with station marketing promotions.
- Edited and cut clips for scheduled programming. Recorded broadcasts and taped events for commercial distribution.
- Worked in station’s production truck during sports events to coordinate critical timing of media breaks, review statistics used in broadcasts, and help set up and take down audio-visual equipment.